Last updated: 20 July 2026
This page explains how Simpled Tech Limited responds to requests from law enforcement, regulators and other authorities for customer or device data (including lock access logs). It is a general statement of our approach, not legal advice, and does not create rights for third parties.
1. Purpose
This page explains how Simpled Tech Limited responds to requests from law enforcement, regulators and other authorities for customer or device data (including lock access logs). It is a general statement of our approach, not legal advice, and does not create rights for third parties.
2. Legal process required
We require valid legal process appropriate to the request and the requesting authority's jurisdiction — for example a subpoena, court order, or warrant, as the law requires for the data sought. We disclose personal information to an authority only where the law requires or permits it, and after we have assessed the request.
We validate requests before responding — including the identity and authority of the requester, the legal basis, the territorial reach, and whether the request is specific and proportionate. We may ask for clarification or for the request to be narrowed.
We may decline or challenge requests that are invalid, overbroad, vague, not supported by proper legal process, or that appear inconsistent with applicable law.
3. Data preservation
On receipt of a valid preservation request, we may preserve relevant data we hold for a reasonable period pending proper legal process, without this being a commitment to disclose it.
4. Minimum necessary
Where we do disclose, we aim to disclose only the data that is within scope, that we actually hold, and that is necessary to respond — no more.
5. Notice to account holders
Where lawful and appropriate, we may notify the affected account holder that their data has been requested, so they can seek to protect their interests. We may delay or withhold notice where we are legally prohibited from giving it (for example under a non-disclosure order), where it would be counterproductive (a genuine risk to life, an investigation, or child-safety concerns), or where the law otherwise requires.
6. Emergency requests
In a genuine emergency involving a risk of death or serious physical harm, we may consider a request on an expedited basis and provide information we reasonably believe necessary to help prevent or mitigate the emergency, consistent with applicable law. We may still require appropriate verification and will record the basis for any emergency disclosure.
7. Requests from outside the United States
Requests from authorities outside the US are assessed against applicable law, including any required legal-assistance channels (for example mutual legal assistance treaties or equivalent frameworks). We are not obliged to respond to foreign process that lacks a valid basis under applicable law.
8. What we do not publish
To protect the security of our products and customers, we do not publish operational security detail, the internal structure of access logs, or information that would help someone defeat a lock or misuse the request process.
9. How authorities contact us
Authorities should send requests to support@simpled.tech marked "Law Enforcement Request", with full details of the legal basis and scope. This channel is for authorities; consumers should use support@simpled.tech and see our Privacy Policy for their rights.
10. Your rights unaffected
Nothing on this page limits any privacy right you have under applicable state law. See our Privacy Policy for your rights.
