Last updated: 30 July 2026
This policy explains how Simpled ("we", "us", "our") ships orders and handles returns for our US store. It should be read alongside our Terms & Conditions. Delivery timings are estimates, not guarantees.
1. Where we ship
We offer free standard shipping throughout the United States (50 states) unless a specific address or product is shown as excluded at checkout. Any excluded territories or address types are shown at checkout.
International shipping. Where checkout supports an international destination, we also ship there, subject to destination availability, applicable import duties, taxes and handling charges, and any local restrictions (see §3). Where a destination is not supported at checkout, we do not ship there. For the UK market, please use our UK store; for Ireland/EU, our Ireland store.
2. Shipping charges
Standard shipping within the United States is free — no shipping charge is added at checkout. For any supported international destination, the shipping charge (if any) is shown at checkout before you confirm your order.
3. Duties and taxes
US orders. Prices are in USD and exclusive of state/local sales tax, which is added at checkout where we are required to collect it (see Terms & Conditions). No customs duty applies to domestic US delivery.
International orders (where supported). Where checkout supports a destination outside the US, that order may be subject to import duties, destination taxes and handling charges, and to local restrictions. Unless checkout states that duties and destination taxes are included for that destination, you (the customer) are responsible for those charges on import, and for meeting any local requirements. The position for your destination is shown or indicated at checkout; if unsure, ask us before ordering.
4. Dispatch and processing
Orders placed on a business day are normally processed and dispatched within the dispatch window shown at checkout. Business days exclude weekends and US federal holidays. You will receive a shipping-confirmation email with tracking.
5. Delivery timescales
How long an order takes depends on the items you choose and on stock and supply conditions at the time, so there is no single delivery time that applies to every order. Estimates across our range currently run from a few days to several weeks, and where an item is awaiting restock the estimate may be considerably longer, up to two or three months. The estimate that applies to your order is shown with the product before you pay, and an estimate for your order is repeated in your order confirmation email.
Timescales are estimates from the date you order, not guarantees. Consistent with the FTC Mail, Internet, or Telephone Order Merchandise Rule, where we cannot ship within the time stated (or within 30 days if no time is stated), we will notify you of the delay and give you the option to consent to the new time or to cancel for a full refund.
6. Tracking and delivery
Track your parcel via the link in your shipping email. The carrier may require a signature or leave the parcel in a safe place per your delivery instructions. Risk of loss passes when the product is delivered to you, your nominated recipient or a safe place you instructed the carrier to use — the same point stated in our Terms & Conditions §4.
7. Failed deliveries and incorrect addresses
Please check your address at checkout. If a parcel is returned because the address was wrong or it went unclaimed, we can reship (a further shipping charge may apply) or refund the product price less our reasonable direct costs.
8. Damaged, missing or lost parcels
Check your parcel on arrival and contact support@simpled.tech within a reasonable time (ideally 48 hours) if anything is damaged or missing — photos help us resolve carrier claims quickly. If tracking shows a parcel lost in transit, we will reship or refund.
9. Export and sanctions
We do not ship to embargoed or sanctioned destinations or to denied/restricted parties, and you agree not to re-export our products in violation of US export-control or sanctions law (see Terms & Conditions).
10. Delays outside our control
If shipping is delayed by an event outside our reasonable control, we will contact you as soon as reasonably possible and aim to minimize the effect. If the delay is substantial you may cancel affected items for a full refund.
11. Returns
We want you to be sure. Our locks come with a 60-day money-back period: if it isn't right for you, return it within 60 days for a refund. Returns within the US are free — we provide a prepaid label. This is in addition to your statutory rights.
12. Warranty
Every Simpled lock is covered by a 24-month warranty against manufacturing defects, in addition to your statutory rights. The warranty does not cover misuse, accidental damage or normal wear.
13. How to start a return
To start a return, contact our team or email support@simpled.tech with your order details and we'll send you a prepaid US return label and the return address. Real people, based in London, will help you from start to finish.
14. Contact
support@simpled.tech — +44 (0)20 7096 0094.
