Last updated: 6 September 2026
This policy explains how Simpled ("we", "us", "our") ships orders and handles returns. It should be read alongside our Terms & Conditions.
1. Shipping
We offer free shipping across Ireland on our locks. Orders are sent with a tracked service so you can follow your delivery. We also offer delivery outside Ireland where checkout supports the destination, subject to availability, applicable import duties, taxes and any restrictions; where a destination is not supported at checkout, we do not ship there.
2. Delivery times
We aim to deliver within 30 days of the contract being formed unless we agree otherwise. If we fail to do so, you may set a further appropriate deadline and end the contract for a full refund if it is missed (and you may end it immediately where timely delivery was essential). This does not affect your statutory rights.
Any delivery times shown on our site, at checkout or in emails are estimates only and not guaranteed. How long an order takes depends on the items you choose and on stock and supply conditions at the time, so there is no single delivery time that applies to every order. Estimates across our range currently run from a few working days to several weeks, and where an item is awaiting restock the estimate may be considerably longer. The estimate that applies to your order is shown with the product before you pay.
These are indicative timeframes and can vary with stock levels, order volumes, carrier performance and other factors outside our reasonable control, and may be longer during busy periods or for items awaiting restock. We cannot commit to a specific dispatch or delivery date and are not liable for delays caused by these factors, though we'll always keep you updated and send tracking once your order ships. This does not affect your statutory rights.
3. Returns
We want you to be sure. Our locks come with a 60-day money-back period: if it isn't right for you, return it within 60 days for a refund. Returns within Ireland are free. This is in addition to your statutory cancellation rights.
4. Warranty
Every Simpled lock is covered by a 24-month warranty against manufacturing defects, in addition to your statutory rights. The warranty does not cover misuse, accidental damage or normal wear.
5. Failed deliveries & incorrect addresses
If delivery fails, the carrier will normally re-attempt or hold the parcel for collection before returning it to us. Please check your address at checkout — if a parcel is returned because the address was wrong or it went unclaimed, we can redeliver (a further delivery charge may apply) or refund the product price less our reasonable direct costs.
6. Delays outside our control
If supply or delivery is delayed by an event outside our reasonable control, we will contact you as soon as reasonably possible and aim to minimise the effect. If the delay is substantial you may cancel affected items for a full refund.
7. How to start a return
Starting a return is simple. Just contact our team with your order details and we'll guide you through the next steps. Real people, based in London, will help you from start to finish.
