The protection of your privacy is paramount for us at Simpled. We aim to provide a secure and user-friendly experience while ensuring your personal information is protected.
This Privacy Policy explains how we collect, use, and safeguard personal information through our smart home devices, mobile applications, web applications, and from visitors to our website simpled.uk.
By visiting our website or using our products and services, you agree that your personal information will be handled as described in this Privacy Policy.
These terms form an agreement between you and Simpled Limited. References to “Simpled”, “we”, “us”, and “our” refer to Simpled Limited.
We may collect personal and device information through our products, services, and website.
Simpled smart lock products use encrypted algorithms to convert finger scan data into template data that activates the locking mechanism.
This template data cannot be reversed into a fingerprint image and cannot be used by third parties.
Simpled does not capture or store fingerprint images, and no biometric data is transmitted outside the device.
Users are responsible for ensuring compliance with local laws governing biometric-enabled devices.
We collect information when you interact with our services, including when you fill out forms, register through our mobile application, contact support, place orders, download software, or request assistance.
Technical information may also be collected automatically, including IP address, browser type, operating system, language preferences, and time zone.
We may also collect website usage data such as pages visited, time spent on pages, navigation patterns, and clickstream behaviour.
We use cookies, embedded links, and widgets to collect information such as IP address, browser type, device type, and service provider.
These technologies help us identify your region and language, optimise website performance, personalise your experience, and analyse website traffic.
Our website may contain links to third-party websites. Once you leave our site, the privacy policies of those websites apply.
We may disclose personal information where required by law, to enforce our terms, or during business restructuring, mergers, or acquisitions.
We may send marketing communications via email, SMS, WhatsApp, or other messaging platforms where you have provided explicit consent.
You may withdraw consent or update your communication preferences at any time.
Certain features of our mobile application use location services such as Wi-Fi networks and cell tower data to enable functionality like Auto Unlock.
Location services can be disabled at any time through your device settings.
Simpled retains personal information only for as long as necessary to fulfil the purposes described in this Privacy Policy or as required by law.
For users in the UK and European Union, the legal basis for processing personal data may include contract performance, legitimate interests, legal obligations, or user consent.
We implement industry-standard security measures to protect personal information during transmission and storage.
However, no method of transmission or electronic storage is completely secure, and absolute security cannot be guaranteed.
For security questions please contact support@simpled.tech.
Simpled may update this Privacy Policy periodically. The latest version will always be available on this page.
If significant changes are made, we will provide a prominent notice on our website.
If you discover a potential vulnerability in our systems or products, please report it responsibly.
Security reports should be sent to security@simpled.uk.
Our security team aims to respond within two business days and resolve confirmed issues as quickly as possible.
Simpled provides security updates for the Simpled Smart Lock for a minimum period of two years from the date of purchase.
If you have questions regarding this Privacy Policy or your personal data, please contact support@simpled.tech.
Simpled Tech Limited, 2 Eastbourne Terrace, London, W2 6LG.