Last updated: 24 July 2026
1. Why this statement exists
A Simpled smart lock combines hardware, firmware and app software. This statement explains, for transparency, our general approach to app and firmware support and security updates. It is a statement of intent and general practice, not a contractual guarantee of any particular period.
2. Security updates
2.1 Security-update commitment. We intend to provide security updates for Simpled smart locks until 31 December 2028, which we publish for transparency. We may extend this date, and where we do we will publish the extended date as soon as we can. We reserve the right to extend this date but not to shorten it, and nothing here reduces any longer rights you may have under your state's law (see §2.3).
2.2 Beyond the stated date, any further updates are provided at our discretion and we make no commitment to continue them. This is a statement of intent and general practice, not a contractual guarantee of any particular period. We distinguish this security-update support from general app support, feature updates, cloud/remote availability and third-party-platform support, which are addressed in §§3–5.
2.3 Nothing in this statement waives any right you may have under your state's law.
3. How updates are delivered and notified
3.1 App and firmware updates may be delivered through the Simpled app and, where applicable, over the air. Some updates may install automatically where needed to keep your product safe and functional.
3.2 We may notify you of important updates through the app, by email, or on our website. You are responsible for installing supplied updates within a reasonable time after being informed.
4. App and platform dependencies
4.1 The app depends on supported mobile operating systems and devices. As operating systems evolve, older versions may stop being supported by their platform providers; where that happens, some app features may change or cease on unsupported OS versions. Your lock's core local locking function is designed to operate independently of the app.
4.2 Remote and cloud-dependent features rely on your internet connection, third-party networks, supported phones and platform policies, and on our cloud services. These may be interrupted, changed, suspended or discontinued, including for reasons outside our reasonable control.
5. End of support and discontinued products
5.1 When a product reaches the end of its supported life, we may stop issuing further updates and may change or cease remote/cloud features for that product. Where feasible, we aim to give reasonable notice before withdrawing a cloud feature that materially affects a product's advertised functionality.
5.2 A change to, or withdrawal of, a remote or third-party feature does not by itself make the physical product defective, and the lock's core local locking function is designed to continue to operate.
5.3 You can check the current support status for a product on its product page or our support pages.
6. Contact
Questions about support or updates: support@simpled.tech. To report a security vulnerability, see our Vulnerability Disclosure page.
