Last updated: 24 July 2026
1. Manufacturer / seller identity
Simpled Tech Limited (registered in England and Wales, company number 13391034, office 2 Eastbourne Terrace, London, W2 6LG, United Kingdom) markets and sells Simpled-branded smart locks and accessories in the United States. Our role as manufacturer, importer or distributor of record for US regulatory purposes is stated where applicable to the relevant product.
2. FCC (radio equipment — Part 15)
2.1 Simpled smart locks contain radio transmitters (Bluetooth / Wi-Fi / Thread) subject to FCC Part 15 rules for unlicensed devices.
2.2 The FCC ID and the standard Part 15 compliance statement (device must accept interference; changes not approved may void authority to operate) are shown on the product and its label where applicable, and are stated here per model where applicable. We do not claim an authorization we cannot evidence, and the corresponding compliance documentation is available on request via support@simpled.tech.
3. Product safety listing
We state a UL / ETL (NRTL) safety listing only where it is held for that model. Where a listing is held, the supporting documentation is available on request.
4. Product claims and certification
Any product-specific claim on our site (for example weather/IP rating, encryption, battery life, compatibility, or security-resistance attributes) is stated only where it can be substantiated for the relevant model, and is subject to the conditions and disclaimers on the product page and in our legal centre. Per-model claim substantiation is applied as follows:
- IP / weather rating — we state a numeric IP rating only where a test report or verified OEM certificate exists for that model and panel; otherwise we describe it as "weather-resistant" without a numeric grade.
- Encryption — we describe the actual cipher deployed; we do not assert a "bank-level" comparison unless it is accurate for the deployed cipher.
- Security resistance — no lock is described as certified to a forced-entry / burglary-resistance standard unless a named certification is held; we do not imply a certification, an insurance-style guarantee, or that the product resists attacks beyond what can be shown.
- Country of origin — where origin is stated, we describe it accurately (designed in London by Simpled; manufactured in China to our specification).
Third-party software and services. Some app, connectivity and remote-management features of a Simpled lock may be provided through third-party software platforms and cloud services (currently including, where applicable, the TTLock platform) and/or through Simpled's own software and cloud services. We reserve the right to use, change, add to or replace these providers, including introducing a Simpled-branded app or Simpled's own cloud on the same hardware. Such features depend on third parties that may update firmware, change how a feature works, or discontinue a service; a change, interruption or withdrawal affecting a third-party platform does not necessarily mean that the physical lock is defective. Any issue will be assessed having regard to the functionality advertised or agreed at the time of purchase, the affected digital elements and any rights you have under applicable state law. The lock's core local locking function is designed to continue to operate. Third-party platforms are governed by their own terms and privacy policies; see our Privacy Policy for how data flows through such platforms.
5. California Proposition 65
Where a California Proposition 65 warning is required (for a listed chemical present above the safe-harbor level), it is provided on the product page/packaging in the required form. We will not add a Prop 65 warning where none is required, nor omit one where it is.
6. Electronics and battery disposal
6.1 Electrical and electronic equipment and batteries should not be placed in general household trash where your state or locality requires separate recycling. Please recycle them at an appropriate e-waste / battery drop-off point in accordance with your local rules.
6.2 Any applicable state-specific e-waste or battery take-back obligation applicable to our products (which varies by state) is reflected here where it applies.
7. Export classification
Our products are standard mass-market consumer encryption items. We do not ship to embargoed or sanctioned destinations or denied parties (see Shipping & Delivery and Terms of Sale).
8. Product safety, traceability and recalls
8.1 We aim to maintain appropriate technical documentation and traceability for our products, and to cooperate with the competent authorities (including the Consumer Product Safety Commission where applicable) as required.
8.2 If a safety issue is identified, we will take appropriate corrective action, which may include a safety notice or recall, and will communicate with affected customers and authorities as required. If you believe a product presents a safety risk, contact support@simpled.tech.
9. Contact
Product-compliance enquiries: support@simpled.tech. Our compliance documentation is available on request. See also our Company & Legal Information, Privacy Policy and Support Lifecycle & Security Updates pages.
