Last updated: 24 July 2026
1. Overview
Two separate things may apply to your purchase, and they operate independently:
- Our voluntary 60-day money-back guarantee — §2 (a policy we choose to offer; not a legal cancellation right — there is no federal cooling-off right for online purchases in the United States).
- Our Limited Warranty for products that are defective — see that page.
Our voluntary 60-day money-back guarantee (§2) applies only to products bought directly from simpled.tech. Products bought from an authorized Simpled reseller are covered by our Limited Warranty but are not covered by the 60-day money-back guarantee unless we expressly agree in writing. Marketplace or third-party-seller purchases follow that seller's return policy.
2. 60-day money-back guarantee
If you are not satisfied, you may return an eligible Simpled smart lock bought directly from simpled.tech within 60 days of delivery for a refund of the product price.
Conditions of this voluntary guarantee (stated up front so nothing is hidden — these are conditions of a goodwill policy, not limits on your rights if a product is defective; see §4). To qualify for a full refund of the product price, the product must be:
- (a) complete — returned with all parts, keys, cards, screws, fixings, cables, adhesive pads and accessories supplied, and with its original packaging;
- (b) not damaged beyond light, reversible installation marks. The following go beyond "reasonable installation marks" and may reduce or disqualify a refund under this voluntary guarantee: drilled or enlarged holes in the product; cut, shortened or filed spindles; scratched, gouged or worn finishes beyond light surface marks; used adhesive that cannot be cleanly removed; cut or damaged cables; and any modification. Superficial marks from a normal trial fit are fine;
- (c) deregistered from your Simpled app account and factory-reset, so your credentials and any local data are cleared and the device is no longer linked to any account. A device still linked to an account may delay or reduce your refund — see §3;
- (d) returned with proof of purchase via the process in §5.
Return shipping within the United States is free under this guarantee — we provide a prepaid label.
Deductions. We may reduce (or, where a condition is not met, decline) a refund under this voluntary guarantee to reflect: missing packaging, missing keys or accessories, damage beyond light installation marks, or a device still linked to an account. We will tell you before applying any deduction. Nothing in §2 limits your separate rights if the product is defective, non-conforming, or not as described — those are dealt with under §4 and are unaffected by the condition, packaging or account-link points above.
3. Returned devices — account unlink and data wipe
Before returning any smart product, remove it from your Simpled app account (deregister), delete stored user credentials where you can, and perform a factory reset per the manual. We are not responsible for personal data left on a device you send back without wiping it, and a device still locked to your account may delay or reduce your refund. See our Privacy Policy.
4. If your product is defective
Defective products are covered by our Limited Warranty — see that page for what is covered, for how long, and how to claim. Where a warranty claim is valid, we cover reasonable return shipping for the defective product. Our Limited Warranty preserves any implied warranties that your state's law does not allow us to disclaim. Nothing in this return policy removes a right you have under your state's law that cannot be waived.
5. How to make a return
Contact support@simpled.tech to request a return. We will confirm the return address and issue a return reference — include it in the parcel.
Pack the item securely with all parts and accessories. Use the prepaid label we provide (for the 60-day guarantee within the US).
Refunds are made to the original payment method once we receive and check the return. Banks may take a few days to post the credit.
6. Exchanges
We are happy to exchange (for example a different finish or model) — contact support and we will arrange it as a return plus a new order, or a direct swap where available.
7. Chargebacks during an open return or support case
If you have an open return, warranty claim or support case with us, please let us work it through with you before initiating a payment chargeback. Where a chargeback is raised on an order we are actively resolving or have already refunded, we may respond with our order, delivery, troubleshooting and refund records.
8. State return-policy disclosures
Some states require sellers to conspicuously post their return policy; this page is that policy. Where your state grants a specific return or refund right that this policy does not meet, that right applies.
