Last updated: 20 July 2026
1. Overview — three separate rights
Three different rights may apply to your purchase, and they operate independently:
- Your statutory 14-day right of withdrawal (cooling-off) — §2.
- Our voluntary 60-day money-back guarantee — §3 (in addition to, and without affecting, your statutory rights).
- Your statutory rights for faulty or non-conforming goods under the Consumer Rights Act 2022 — §4.
You may rely on whichever right is better for you. Nothing on this page reduces or replaces your statutory rights.
2. Your 14-day right of withdrawal (cooling-off)
2.1 If you are a consumer buying at a distance, you have the right to withdraw from the contract without giving any reason within 14 days from the day you (or a person you nominate, other than the carrier) take physical possession of the goods — or of the last item, where an order is delivered in instalments. (European Union (Consumer Information, Cancellation and Other Rights) Regulations 2013 and the Consumer Rights Act 2022.)
2.2 To withdraw, tell us by an unequivocal statement within that period — email support@simpled.tech or write to us. You may use the model withdrawal form at the end of this document, but you do not have to. It is enough to send your notice before the period expires.
2.3 Return the goods to us without undue delay and no later than 14 days after telling us you are withdrawing. For domestic Ireland orders, returns are free: contact support@simpled.tech and we will confirm the return address and provide a prepaid, tracked return label at no cost to you, together with any customs documentation needed so no duty arises. The goods are your responsibility until they reach us, so please use the label and packaging guidance we provide. For international orders, the return-cost position for your destination will be confirmed when you contact us.
2.4 Refund. We will reimburse all payments received from you, including standard delivery charges (but not the extra cost of any premium delivery option you chose), without undue delay and within 14 days of the day we are informed of your withdrawal — though we may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent them, whichever is earlier. We refund using the same means of payment you used, at no charge to you.
2.5 You may handle the goods only as you would in a shop, to establish their nature, characteristics and functioning. You are liable for any diminished value resulting from handling beyond that — for example installing a lock on a door, drilling, marking or configuring it, or registering credentials — and we may deduct a corresponding amount from your refund.
2.6 The withdrawal right does not apply to goods made to your specification or clearly personalised. A standard smart lock is not "personalised" merely because it has been set up or app-paired; setup does not remove your withdrawal right — it may only affect diminished-value under §2.5.
3. Our 60-day money-back guarantee
3.1 In addition to, and without affecting, your legal rights, we offer a voluntary 60-day money-back guarantee on Simpled smart locks bought from this store: if you are not satisfied, return the product within 60 days of delivery for a refund of the product price.
3.2 Conditions of this voluntary guarantee. These are conditions of a goodwill policy we choose to offer — they are not conditions of, and do not limit, your statutory 14-day withdrawal right (§2) or your rights for faulty or non-conforming goods (§4), which apply regardless. To qualify for a refund under this voluntary guarantee, the product must be:
- (a) complete — returned with all parts, keys, cards, screws, fixings, cables, adhesive pads and accessories supplied, and with its original packaging;
- (b) not damaged beyond light, reversible installation marks. For clarity, the following go beyond reasonable installation marks and may reduce or disqualify a refund under this voluntary guarantee: drilled or enlarged holes; cut, shortened or filed spindles; scratched, gouged or worn finishes beyond light surface marks; used adhesive that cannot be cleanly removed; cut or damaged cables; and any modification. Superficial marks from a normal trial fit are fine;
- (c) deregistered from your Simpled app account and factory-reset, so the device is no longer linked to any account (a device still linked may delay or reduce a refund under this guarantee — see §5.2);
- (d) returned with proof of purchase via the returns process in §5.
Return postage under this guarantee is free within Ireland — we will provide a prepaid return label. Where a condition above is not met we may reduce or decline a refund under this voluntary guarantee only; this has no effect on §2 or §4. This guarantee does not reduce your rights under §2 or §4 — where those give you a better outcome, use them.
4. Faulty or non-conforming goods — your statutory rights (Consumer Rights Act 2022)
4.1 We must supply goods that are in conformity with the contract: as described, fit for purpose, of the quality and durability you can reasonably expect, and — for goods with digital elements such as smart locks — supplied with the updates (including security updates) needed to keep them in conformity for the period you can reasonably expect.
4.2 If the goods do not conform, you are entitled, free of charge, to have them brought into conformity by repair or replacement (your choice, unless impossible or disproportionately costly), within a reasonable time and without significant inconvenience. If repair or replacement fails, is impossible, or the lack of conformity is sufficiently serious, you may have the price reduced or end the contract and receive a refund. If the lack of conformity appears within 30 days of delivery, you may reject the goods and obtain a refund straight away.
4.3 A lack of conformity that becomes apparent within 12 months of delivery is presumed to have existed at delivery, unless we prove otherwise. Your statutory remedies are not capped at that period — under Irish law you may generally bring a claim for a lack of conformity existing at delivery for up to six years.
4.4 If your product is faulty, contact support@simpled.tech with your order number and a description (photos or video help). For confirmed non-conformities we cover the cost of return shipping and provide the remedy the law requires. This section operates alongside, not instead of, our Limited Warranty.
5. Returns process
5.1 Contact support@simpled.tech to request a return. We will confirm the return address and issue a returns reference — include it in the parcel, together with any customs paperwork we provide (returns from Ireland to our UK address cross a customs border; we will give you the correct "returned goods" documentation so no duty arises).
5.2 Before returning any smart product: remove it from your Simpled app account (deregister), delete stored user credentials where practicable, and perform a factory reset per the manual. We cannot accept liability for personal data left on returned devices, and a device still locked to an account may delay or reduce your refund under §2.5 and §3.2.
5.3 Refunds are made to the original payment method. Banks may take a few days to post the credit.
6. Exchanges
We are happy to exchange (for example a different finish or model) — contact support and we will arrange it as a return plus new order, or a direct swap where available.
7. Complaints
If something goes wrong, contact support@simpled.tech. See our Terms of Sale for consumer-authority and dispute-resolution signposts (CCPC, ECC Ireland; small-claims procedure).
Model withdrawal form
(Complete and return only if you wish to withdraw from the contract.)
To: Simpled Tech Limited, 2 Eastbourne Terrace, London, W2 6LG, United Kingdom — support@simpled.tech
I/We hereby give notice that I/We withdraw from my/our contract of sale of the following goods: ______________________
Ordered on / received on: ______________________
Name of consumer(s): ______________________
Address of consumer(s): ______________________
Signature (only if this form is notified on paper): ______________________
Date: ______________________
