Last updated: 20 July 2026
1. Who these terms apply to
These Business & Commercial Terms ("Business Terms") apply where you buy, deploy or use Simpled products or services wholly or mainly for the purposes of a business, trade, profession or other commercial activity. They can apply to short-let and holiday-let operators, hotels, aparthotels, hostels, residential or commercial landlords, letting and property-management agents, facilities managers, workplaces, and multi-unit or managed access deployments.
You are not automatically a business buyer just because of the setting. Under the Consumer Rights Act 2022, a "consumer" is an individual acting for purposes wholly or mainly outside their trade, business, craft or profession. Whether you buy as a business buyer or as a consumer depends on the purpose and circumstances of your purchase, not simply the type of property. An individual who, for example, occasionally lets a spare room may still be a consumer; a person buying wholly or mainly to run a lettings, hosting or property business is a business buyer to whom these Business Terms apply.
The seller and contracting party is Simpled Tech Limited, registered in England and Wales, company number 13391034, registered office 2 Eastbourne Terrace, London, W2 6LG, United Kingdom ("Simpled", "we"). support@simpled.tech / +44 (0)20 7096 0094.
You confirm your status. By placing an order on these Business Terms, you confirm you are buying wholly or mainly for business purposes and are not a consumer. If you are in fact a consumer buying for personal, domestic use, these Business Terms do not apply — our consumer Terms of Sale and Limited Warranty apply instead. If your status is unclear, contact us before ordering.
These Business Terms apply to the Simpled products and services made available for business and commercial use, on the conditions in these terms.
2. These terms prevail for business buyers
These Business Terms are the complete terms for your business purchase. Our consumer-facing pages — the Terms of Sale, the Returns, Refunds & Cancellation Policy and the Limited Warranty — do not apply to a business buyer, whether by way of gap-filling, fallback or otherwise. There is no general rule that a consumer page applies where these Business Terms are silent.
The only other Simpled terms that apply to a business buyer are (a) our Website & App Terms, and then only where they are expressly incorporated by these Business Terms or your order and are suitable for a business buyer, and (b) any specific clauses of another page that these Business Terms expressly identify and incorporate. As at the date of these Business Terms, the clauses expressly incorporated are: the software licence and account provisions of our Website & App Terms (as referenced in §10); and, where you also buy installation, our Installation Service Terms (as referenced in §5.2). No other consumer clause, remedy, guarantee or cancellation right is incorporated.
These Business Terms, your order and any written commercial agreement we sign with you are the entire agreement for your business purchase and use. Your own purchase-order or standard terms do not apply and are expressly rejected, unless we agree to them in a signed writing.
3. Consumer rights that do not apply to business buyers
Because a business buyer is not a consumer, the following do not apply to a purchase made wholly or mainly for business purposes:
- the 14-day right of withdrawal for distance sales;
- the Consumer Rights Act 2022 conformity remedies for goods, services and digital content;
- our voluntary 60-day consumer money-back guarantee; and
- any other right, remedy or protection that applies only to consumers.
Your rights in respect of the goods are instead the express warranty at §7 and the terms of your contract with us, together with any non-excludable rules of Irish sale-of-goods law that apply to a business sale. Nothing here purports to remove a protection the law does not allow us to exclude against a business (see §8.1).
Business returns (correctly supplied, non-defective goods). We are under no automatic obligation to accept a return of correctly supplied, non-defective goods unless we have agreed to do so in writing. We may, at our discretion, accept a return, exchange or cancellation; where we do, our approval may be conditional on the goods being complete and in a condition we agree (for example as-new and unopened), and you may be required to pay our reasonable direct return, inspection, handling and restocking costs. We will tell you the applicable cost and method when we approve the return, and we may waive any such cost at our discretion. Nothing in this paragraph promises that business returns are normally free, nor does it affect your rights in respect of defective goods, the express business warranty at §7, or any right or remedy the law does not allow us to exclude against a business.
4. Orders, authorised purchasers, pricing and payment
Business pricing, minimum order quantities, volume terms and any account or credit terms are as quoted or agreed in writing. Unless we agree credit terms, payment is due at order.
Where you place orders through an account, you are responsible for your authorised purchasers and account administrators and for the orders and settings they make. You must keep account credentials secure and tell us promptly if they are compromised.
Prices are exclusive of VAT unless stated; VAT is added at the applicable rate. Our Irish VAT number is IE4437794RH.
We may decline, suspend or cancel a business order or account for non-payment, suspected fraud, breach of these Business Terms, unavailability, or a pricing or description error. Title to goods passes on the later of delivery and payment in full; risk passes on delivery.
5. Compatibility, site assessment and acceptable use
Suitability of a product for your specific premises, door types and volume of use is your responsibility. We can advise, and where we offer a site assessment or compatibility check it is guidance only; we do not warrant fitness for a particular deployment unless we confirm it in writing.
You must use, install, configure and maintain the products in accordance with our documentation, the product's stated duty cycle, environmental rating and operating conditions, and all applicable laws (including fire-safety, building, residential-tenancy, short-let-registration, licensing and accessibility requirements for your premises). Where you also buy installation from us, our separate Installation Service Terms govern that service.
You are responsible for your own account, sub-accounts, administrators, and the credentials, access codes, PINs and mobile, RFID or digital keys you issue to staff, guests, tenants or contractors, and for revoking them when access should end. You must maintain a documented backup-access method for every managed door.
You must not use the products to facilitate unlawful surveillance, unlawful denial of access, or any use that breaches a tenant's, guest's or occupier's legal rights.
6. Third-party platforms and integrations
Where you connect the products to third-party apps, cloud platforms, property-management systems, channel managers or managed-access integrations, those third-party services are supported only where we confirm compatibility. You are responsible for your third-party platforms, your networks and the security of your own systems, and their terms and availability are a matter between you and those providers.
7. Warranty for business and commercial use
Simpled warrants to the original business purchaser that the products will be free from defects in materials and workmanship, under use within the product's stated duty cycle, environmental rating and operating conditions, for 24 months from delivery (or, where a longer period is stated for the product at the point of sale, that longer period). Our remedy is, at our option, repair, replacement or refund of the price paid for the affected unit.
This business warranty does not cover: use exceeding the product's stated duty cycle or rated cycles per day; wear or cosmetic marks arising from use; installation or maintenance not to our documentation; wear attributable to high-traffic commercial use beyond the rating; accident, misuse, abuse, neglect, vandalism, or exposure to conditions outside the product's stated rating; liquid, moisture, fire, flood, power surge or other external cause; unauthorised modification, tampering, or disassembly; use with non-approved parts, batteries, fixings or accessories; faults caused by your networks, devices, third-party platforms, connectivity or power; force majeure; and any product not purchased directly from us or an authorised reseller. Consumable batteries are covered for defects on arrival only.
This business warranty is our entire warranty to business buyers. To the fullest extent permitted by law, and subject to §8.1, all terms, warranties and conditions implied by law in a business sale are excluded save to the extent it would be unlawful or unfair to exclude them.
8. Limitation of business losses and liability
8.1 What we never exclude. Nothing in these Business Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, under the Liability for Defective Products Act 1991 (or successor EU product-liability rules) where it applies, or for anything else that cannot lawfully be excluded or limited.
8.2 What we exclude for business buyers. Subject to §8.1, and to the fullest extent permitted by law, we are not liable to a business buyer for: loss of profit, revenue, business, contracts, goodwill, bookings, rental income or anticipated savings; loss of or damage to property, possessions or premises; costs of substitute access, locksmith, call-out, re-keying or alternative accommodation; guest or tenant compensation you pay; or any indirect or consequential loss — whether arising in contract, tort (including negligence), breach of statutory duty or otherwise.
8.3 Not an insurance policy. The products are access-control devices, not a security guarantee or insurance. We are not liable for burglary, forced entry, unauthorised access, theft, vandalism or their consequences, nor for lockouts, access failures or unavailability of remote features caused by depleted batteries, lost or forgotten credentials or backup keys, misconfiguration, your networks or devices, third-party platforms, power, or connectivity outside our control.
8.4 Liability cap. Subject to §8.1, our aggregate liability to a business buyer arising out of or in connection with an order or deployment is capped at the total amount you paid us for the specific affected product(s) and service(s) under the order giving rise to the claim. We recommend business buyers carry their own property, public-liability and business-interruption insurance appropriate to their deployment.
9. Data protection and access-log responsibilities
Where you deploy Simpled products to manage access for your guests, tenants, staff, contractors or other individuals, and you decide the purposes and means of processing their personal data (including access events, entry and exit logs, credential issue and revocation and any linked identifiers), you are the data controller for that processing under the GDPR and the Data Protection Act 2018.
Your duties as controller include: having a lawful basis to process; providing required privacy information; giving notice that entry, exit and access events are logged; honouring data-subject rights; keeping access data secure; and retaining it no longer than necessary.
Because access logs can reveal individuals' comings and goings, you must give guests, tenants and other occupiers appropriate up-front notice of the smart lock and its logging before they use the door.
Where Simpled processes access data on your instructions as part of providing the service to you, we act as your processor for that processing and will process it under appropriate terms, including an Article 28 GDPR data-processing agreement where required. See our Privacy Policy.
You will indemnify us against claims, losses and costs arising from your breach of your data-protection or notice duties in this §9, or from your unlawful deployment of the products.
10. Confidentiality and intellectual property
Each party will keep the other's non-public commercial information confidential and use it only for the purposes of the parties' dealings. All intellectual property in the products, software and documentation remains ours or our licensors'; you receive only the licence to use the software described in our Website & App Terms.
11. Export controls and sanctions
You must comply with applicable export-control and sanctions laws, and must not export, re-export, supply or use the products in breach of them or to a restricted or sanctioned party or destination.
12. Support, interruptions, term and termination
Business support is provided on the channels and within the target response windows we publish or agree; we use reasonable efforts and do not guarantee a specific resolution time unless a written service-level agreement says so.
Remote and app features may be unavailable from time to time for maintenance, security or reasons outside our control. We may suspend or withdraw access to remote or app features, or a business account, for non-payment, security or legal reasons, or serious or repeated breach, with notice where reasonably practicable. Clauses which by their nature should survive termination (including §§8, 9, 10, 13) survive.
13. Governing law, disputes and general
We may subcontract or assign our rights and obligations. You may not assign or transfer these Business Terms without our written consent.
These Business Terms are governed by the law of Ireland, and the Irish courts have non-exclusive jurisdiction. If any provision is invalid, the rest remain in force.
